Clear, Fair Terms for Every Artist

Welcome to Amber Hues. These terms and conditions outline the rules and regulations for the use of Amber Hues' Website and services, located at 72 Cadogan Square, Knightsbridge, London, SW1X 0HX, UK. By accessing this website or engaging in our services, we assume you accept these terms and conditions. Do not continue to use Amber Hues if you do not agree to all of the terms and conditions stated on this page.

1.1 General Website & Service Use

This section governs your use of our website, including browsing, account creation, and interaction with our content. We aim to provide a secure and reliable platform for all users. Misuse of the website, including unauthorized access or distribution of harmful software, is strictly prohibited.

1.2 Contract Formation & Order Acceptance

All orders placed through Amber Hues, whether for artist-grade paints, bespoke colour matching, or other services, constitute an offer to purchase. A contract is formed when we dispatch your order or confirm the commencement of a service. We reserve the right to refuse any order at our discretion.

1.3 Customer Rights & Responsibilities

As a customer, you have rights under UK consumer protection laws. You are responsible for providing accurate information for orders and communications and for maintaining the confidentiality of your account details. Transparency is key to a smooth interaction.

1.4 Our Operating Principles

Amber Hues operates with an unwavering commitment to craftsmanship, sustainability, and professional expertise. These principles guide our ethical sourcing of raw materials, manufacturing processes, and customer engagements. We strive for excellence in every pigment we create.

1.5 Legal Jurisdiction & Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage direct communication to resolve any concerns swiftly.

This section details the procedures and policies surrounding the purchase of products and services from Amber Hues, ensuring clear understanding of transaction processes.

2.1 Order Processing & Confirmation

Upon submission, your order is processed immediately. You will receive an email confirmation containing your order details. Please review this carefully and contact us within 24 hours for any discrepancies. Lead times for bespoke orders will be communicated separately.

2.2 Payment Methods & Pricing

We accept major credit cards and other secure payment methods as indicated on our website. All prices are stated in GBP (£) and are subject to change without prior notice. The price charged will be the price displayed at the time of order confirmation. Our art supply terms are clear about pricing.

2.3 Taxes, Duties, & Additional Charges

For orders within the UK, prices include VAT at the prevailing rate. International customers are responsible for any customs duties, import taxes, or other fees levied by their respective countries. These charges are not included in the product price or shipping costs.

2.4 Order Modification & Cancellation

You may request to modify or cancel an order within 24 hours of placement, provided it has not yet been processed for dispatch or bespoke production. Custom pigment orders have specific cancellation policies detailed in Section 4. Full details of our purchase policy are always available.

Your satisfaction is paramount. This policy outlines the conditions for returns and refunds for standard art materials. Please read carefully as custom items have different terms.

3.1 Return Eligibility & Timeframe Requirements

Standard, unused, and unopened art materials may be returned within 14 days of receipt for a full refund or exchange. Items must be in their original packaging and condition. Proof of purchase is required. Our art supply terms prioritize fair practice.

3.2 Refund Processing & Timeline Expectations

Refunds will be processed within 7-10 business days upon receipt and inspection of the returned items. The refund will be issued to the original payment method. Custom order exclusions apply.

3.3 Custom Order Return Limitations & Exceptions

Due to their unique nature, bespoke colour matched pigments and custom blended paints are non-returnable and non-refundable unless they are found to be defective or not to the approved specification. This is a critical aspect of our pigment order terms.

3.4 Damaged or Defective Product Procedures

If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery) with photographic evidence. We will arrange for a replacement or a full refund, including return shipping costs. This adheres to our Amber Hues policy on quality.

3.5 Return Shipping & Handling Responsibilities

For eligible returns (non-defective standard items), customers are responsible for return shipping costs. We recommend using a trackable shipping service. Amber Hues is not responsible for items lost in return transit.

Our bespoke services offer unparalleled customization. These specific terms ensure clarity and mutual understanding for all custom pigment blending and colour matching projects.

4.1 Custom Colour Matching Terms & Limitations

We strive for perfect colour matching based on provided samples. Minor variations may occur due to technical constraints or material properties. Initial consultations will define acceptable tolerances. Successful pigment order terms rely on clear communication.

4.2 Bespoke Order Approval & Production Timelines

A detailed proposal and colour swatch approval from the client are mandatory before production commences. Production timelines will be communicated upon approval and are subject to material availability. Changes after approval may incur additional charges and delays.

4.3 Intellectual Property & Design Ownership

For custom blends where the client provides specific formulations or unique colour targets, the intellectual property remains with the client. Amber Hues maintains client confidentiality regarding such bespoke creations.

4.4 Custom Order Payment Schedules & Deposits

A 50% non-refundable deposit is required to initiate any bespoke or custom order. The remaining balance is due upon completion and prior to dispatch. Wholesale orders may have different payment terms as agreed upon in a separate contract.

4.5 Specification Changes & Approval Processes

Any requests for changes to specifications after the initial approval may result in revised timelines and additional costs. All changes must be submitted in writing and formally approved by both parties. Our comprehensive Amber Hues policy ensures fair handling of changes.